Thank you for choosing the products and services of NU LIFE NZ LIMITED (hereinafter referred to as "we"). In order to give you a better shopping experience, we have formulated this service policy, which covers return, transportation and privacy protection, and is applicable to users who purchase goods through the official website uulifestrade.com and other authorized channels.
I. Service Scope
This service policy applies to all goods you purchase through our authorized channels, including but not limited to clothing, accessories, etc. We will provide you with corresponding service guarantees in accordance with this policy.
II. Return and Exchange Policy
Return and Exchange Time: You can apply for return and exchange within 14 days from the date you receive the goods (based on the logistics receipt time).
Return and Exchange Conditions
The goods must be kept in a new and unused state, not washed, cut, damaged, and the tag and packaging are intact;
If there are quality problems with the goods (such as damaged fabrics, sewing defects, inconsistent sizes, etc.), they are not subject to the above conditions, but clear photos/videos of the problems must be provided as proof.
Return and Exchange Process
Log in to the official website account, enter "My Orders" to select the corresponding product, submit a return and exchange application and indicate the reason; or contact us through the customer service email ([Please fill in the customer service email]) or customer service phone ([Please fill in the customer service phone]), provide the order number, product photos and problem description;
We will review the application within 3 working days after receiving it, and send the return and exchange address and instructions after the review is passed;
Please send the product and original packaging, accessories (such as tags, gifts, etc.) to the designated address within 7 days after the review is passed;
After we receive the returned goods, we will check the status of the goods within 5 working days, and those that meet the conditions will be handled in the corresponding manner (refunds will be made according to the original payment method for returns, and replacement products will be sent out as soon as possible for exchanges).
Shipping Instructions
For returns and exchanges due to product quality problems, the shipping costs will be borne by us (please choose ordinary logistics and reimburse with shipping vouchers);
For returns and exchanges due to personal reasons (such as inappropriate size, dislike of style, etc.), the shipping costs will be borne by you.
III. Transportation Policy
Transportation time: It usually takes 20-40 days from shipment to receipt of the goods. The transportation time will be affected by factors such as customs clearance process, logistics distribution efficiency of the destination country and unforeseen circumstances during transportation.
Shipping time: After you successfully place an order and complete payment, we will arrange shipment for you within 5-7 working days (special customized products or during peak periods such as holidays and promotions, the delivery time may be delayed, we will notify you in advance).
Transportation tracking: Once the order is shipped, you will receive a shipping notification email containing the logistics order number and query link to facilitate you to track the progress of the order.
Customs and taxes
All goods shipped to the EU must go through the customs clearance procedures of the EU customs. Customs clearance may extend the transportation time. Please ensure that the receipt and declaration information provided are accurate;
EU customs regulations stipulate that imported goods may be subject to tariffs, value-added tax (VAT) and other taxes. These taxes are calculated and levied by local customs and are borne by you. If the goods are detained or returned due to your failure to pay taxes, the relevant additional costs and losses shall be borne by you.
IV. Privacy Policy
Personal data collection: We may collect your contact information (name, email address, etc.), account information, purchase and transaction data, browsing and usage data, device and technical data, marketing and preference data, etc.
Personal data use: We will use the collected personal data for the provision and maintenance of services, personalized experience, customer communication, marketing and promotion, website analysis and optimization, security and compliance, etc.
Personal data sharing: We will not sell your personal data to third parties. However, in the case of entrusting a third-party service provider to assist in providing services, complying with legal requirements, and transferring business, your personal data may be shared with third parties, and the third party will be required to comply with confidentiality obligations.
Your rights: According to the EU General Data Protection Regulation (GDPR), you have the right to access, correct, delete, restrict processing, data portability, objection, etc. If you want to exercise these rights, you can contact us through our contact information.
Cookies and similar technologies: We may use cookies and other similar technologies to collect and store your information. You can refuse or delete cookies by adjusting your browser settings, but this may affect the use of some functions of the website.
Children's Privacy: Our services are not intended for children under the age of 16, and we will not intentionally collect their personal data. If it is accidentally collected, it will be deleted immediately.
V. Service Guarantee
We will continue to optimize service processes, improve service quality, and provide you with more convenient and efficient services.
If you encounter any problems during the shopping process, you can contact us through customer service or the official website online customer service. We will reply and solve your problems as soon as possible within the working day (Monday to Friday 9:00-18:00, excluding holidays).
VI. Policy Update
We may adjust this service policy according to business development and changes in laws and regulations. The updated policy will be announced on the official website and will take effect after the announcement. Please check the official website regularly for the latest service policy information.
— NU LIFE NZ LIMITED Team